On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
Brave Botanicals may assume the responsibility of return shipping costs on any merchandise (defective or otherwise) in some particular cases but not always. All orders are thoroughly inspected and adequately packed before shipment.
Brave Botanicals does assume the responsibility for the quality of our goods upon arrival to the customer. Brave Botanicals does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a refund. All Brave Botanicals products are packaged in heat sealed zip-locks. This seal cannot be broken in order for a product to qualify for refund. Brave Botanicals reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.
In order to quality for an exchange or store credit, Brave Botanicals requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Brave Botanicals also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Brave Botanicals will not reship a returned item for any reason.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.