On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
Brave Botanicals may assume the responsibility of return shipping costs on any merchandise (defective or otherwise) in some particular cases but not always. All orders are thoroughly inspected and adequately packed before shipment.
Brave Botanicals does assume the responsibility for the quality of our goods upon arrival to the customer. Brave Botanicals does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a refund. All Brave Botanicals products are packaged in heat sealed zip-locks. This seal cannot be broken in order for a product to qualify for refund. Brave Botanicals reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.
In order to quality for an exchange or store credit, Brave Botanicals requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Brave Botanicals also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Brave Botanicals will not reship a returned item for any reason.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.
This privacy notice discloses the privacy practices for MyBraveBotanicals.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
The statements on this website have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. The information on this website is intended for informational purposes only. It is not intended to be a substitute for informed medical advice or care. Consult with a licensed medical practitioner before taking any of our products. Discontinue immediately if any adverse effects occur and contact a licensed medical professional. Our products are used at the risk of the consumer. All information on this website and associated media, including but not limited to medical reactions or interactions, is supplied to the best of our abilities, but is not guaranteed to be correct and is not intended to supplement the advice of a licensed medical professional. Consumers take all responsibility to inform themselves before using any of our products.