Shipping and Return Policy

Shipping and Return Policy – Brave Botanicals

Thank you for choosing Brave Botanicals for your botanical product needs. We strive to provide excellent customer service and ensure a smooth shopping experience. To help you understand our shipping and return processes, please review our Shipping and Return Policy outlined below:

Shipping Policy:

1. Order Processing Time:
   • We aim to process and ship all orders within 1-2 business days (excluding weekends and holidays) from the date of purchase.
   • In case of any unforeseen circumstances or delays, we will notify you promptly.
2. Shipping Methods and Timeframes:
   • We offer various shipping methods, including standard and expedited options, depending on your location and preferences.
   • The estimated delivery timeframes will depend on the shipping method selected during checkout and your shipping address.
3. Shipping Costs:
   • Shipping costs will be calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed during the checkout process.
4. Order Tracking:
   • Once your order is shipped, you will receive a confirmation email containing a tracking number or link to track your package’s progress.

Shipping Restrictions

Due to the varying legal status of Kratom in different states and cities, we do not ship our products to the following locations where Kratom is currently illegal:

States:

• Alabama
• Arkansas
• Indiana
• Rhode Island
• Vermont
• Wisconsin

Cities and Counties:

• San Diego, California
• Sarasota County, Florida
• Union County, Mississippi
• Denver, Colorado (restrictions apply to human consumption)
• Jerseyville, Illinois
• City of Oceanside, California
• City of San Diego, California

Please note that this list is subject to change as local laws evolve. It is your responsibility to be aware of the laws in your jurisdiction when placing an order.

Return Policy:

1. Eligibility:
   • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
   • Returns must be initiated within 30 days from the date of purchase.
2. Return Process:
   • To initiate a return, please contact our customer support team with your order details and reason for the return.
   • Once your return request is approved, you will receive instructions on how to proceed with the return shipment.
3. Return Shipping:
   • The customer is responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
   • We recommend using a trackable shipping service for returns to ensure safe and timely delivery.
4. Refunds:
   • Upon receiving and inspecting the returned product, we will process the refund to your original payment method within a reasonable timeframe.
   • Refunds will typically exclude any shipping fees paid during the original purchase.
5. Damaged or Defective Products:
   • If you receive a damaged or defective product, please contact our customer support team immediately with photos and details of the issue. We will assist you in resolving the matter promptly.

Please note that the policies mentioned above are subject to change without prior notice. We encourage you to review the policy each time you make a purchase from Brave Botanicals.

If you have any questions or need further assistance regarding our Shipping and Return Policy, please don’t hesitate to contact our customer support team. We are here to help!

Thank you for choosing Brave Botanicals. We appreciate your business and look forward to serving you again in the future.